Version Release/Update Date: 31 March 2026
Version Effective Date: 31 March 2026
Dear Users,
We have updated the Yuan Ting Technology Personal Information Protection Policy. The updates in this version focus primarily on the systematic revision of all personal information handling rules.
Introduction
Shanghai Yuan Ting Technology Co., Ltd. (Address: Building 2, No. 327 Jifeng Road, Minhang District, Shanghai, China; Tel: +86 21 64206960, hereinafter referred to as “we,” “us,” or “our”) has always attached great importance to the protection of personal information of customers and individuals related to customers (collectively referred to as “you” or “your” hereinafter), and is committed to implementing our privacy policy consistently. When you use the services provided on the Yuan Ting official website, we will collect, use, store, share, transfer, and publicly disclose your personal information in accordance with this Yuan Ting Technology Personal Information Protection Policy (hereinafter referred to as “this Personal Information Protection Policy”) and the provisions of applicable laws and regulations.
Key Points of This Personal Information Protection Policy
1. Information Collection and Use: We collect personal information you provide when using our services, solely for specified purposes including responding to inquiries, processing orders, delivering equipment, and providing after-sales support.
2. Information Sharing: We do not sell your personal information. We only share it with affiliates, logistics service providers, and other necessary parties under strict confidentiality obligations and for limited purposes.
3. Your Rights: You have the right to access, correct, and delete your personal information, as well as to withdraw consent or request cessation of processing. You may exercise these rights through the contact information provided below.
4. Security Safeguards and Contact: We implement industry-standard security measures to protect your information. For any questions, please contact us at: +86 21 64206960.
This Personal Information Protection Policy applies to personal information collected through our official website and related services globally. The information we collect from you, including your name, title, company name, work email, and work phone number, is processed as part of our business dealings with the company you represent.
This Personal Information Protection Policy is closely related to your use of our services. We recommend that you read and understand this Personal Information Protection Policy in its entirety, with particular attention to ensuring that you are fully aware of and thoroughly understand the meaning and corresponding legal consequences of the bold text, and make your own informed decisions based on such understanding. We adhere to the following principles in protecting your personal information: the principles of legality, legitimacy, necessity, and good faith; the principles of clear, reasonable, and directly related purposes; the principle of minimum necessity; the principle of openness and transparency; the principle of ensuring data quality; and the principles of accountability and security safeguards. Meanwhile, we strive to express ourselves in plain, concise, and accessible language, and we use bold text to highlight provisions that have a significant relationship with your rights and interests to draw your attention. Should you have any questions, comments, or suggestions regarding the content of this Personal Information Protection Policy, you may contact us at: +86 21 64206960.
This Personal Information Protection Policy will help you understand the following:
I. How We Collect and Use Your Personal Information
II. How We Share, Transfer, and Publicly Disclose Your Personal Information
III. How We Store and Protect Your Personal Information
IV. Your Rights
V. Statement of Responsibility for Third Parties
VI. Provisions Regarding Personal Information of Minors
VII. How This Personal Information Protection Policy Is Updated
VIII. How to Contact Us
I. How We Collect and Use Your Personal Information
In the course of your use of the Yuan Ting Technology official website and related services, we will, in accordance with the principles of legality, legitimacy, necessity, and good faith, collect personal information generated from your use of services, information you voluntarily provide when using services, and personal information lawfully collected from third parties as required by laws and regulations or with your consent, in the following manner, for the purpose of providing services to you and ensuring the security of your account.
i. How We Collect Your Personal Information
1. Sales Consultation and Business Engagement Scenarios. When you submit inquiries through our official website, consult on product information, or contact our sales or support teams, we will collect your name, company name, email address, phone number, and inquiry content to follow up on sales opportunities and respond to your requests. By voluntarily contacting us or inquiring about product information, you are deemed to have implicitly consented to our collection and use of the personal information you provide for the purpose of responding to your requests. If you refuse to provide the aforementioned information, you may be unable to obtain the corresponding consultation and service support.
2. Procurement, Leasing, and After-Sales Service Scenarios. When you use the equipment procurement or leasing order functions, or apply for after-sales services such as installation, repair, or maintenance, we will collect your mobile phone number, WeChat nickname, profile photo, WeChat OpenID, organization information, shipping information, recipient information, transportation information, sales representative name, feedback email, equipment model, equipment serial number, and fault description, for the purposes of identity verification, order processing, logistics arrangement, and after-sales service provision. If you refuse to provide such information, you may be unable to use the ordering or after-sales functions, but this will not affect your normal use of other available services we provide.
3. Supplier and Business Partner Scenarios. When you interact with us as a supplier or business partner, we will collect your name, job title, company name, email address, phone number, as well as bank account information, tax registration information, purchase order history, contract performance records, and other information related to business dealings, for the purposes of business coordination, partnership management, and contractual performance. (Sensitive Personal Information Notice: Bank account information is sensitive personal information. We will adopt strict protection measures such as encryption and use it solely for payment and financial compliance purposes.) If you refuse to provide the aforementioned information, normal business cooperation may be affected.
4. Credit Review and Other Matters. Prior to establishing a business relationship, we may conduct credit reviews on you or your company. Such information may be obtained from materials you provide or from third-party credit reporting agencies. Credit review results will be used solely for evaluating business cooperation conditions. If you provide us with personal information of other individuals (such as contact details of colleagues), please ensure that you have obtained their consen
ii.How We Use Your Personal Information
To comply with national laws, regulations and regulatory requirements, provide services to you and improve service quality, we will use your information in the following circumstances:
1. Provision of Products and Services. To achieve the purposes described in “How We Collect Your Personal Information” section of this Personal Information Protection Policy, we will use your personal information to provide you with products or services, including responding to your inquiries and providing required product or service information, processing your orders, completing deliveries, managing customer relationships, and sending you status notifications regarding products and services.
2. Security Safeguards and Compliance Obligations. To ensure the stability and security of services and to fulfill statutory obligations, we will use your personal information for identity verification, security precautions, risk reduction, archiving, backup, and reporting to relevant authorities in accordance with laws, regulations, or supervisory requirements. After you request cessation of processing or termination of services, we will retain and use your previously collected personal information solely for the purposes of business record archiving, auditing, and regulatory cooperation, for the period required by applicable laws and regulations, and we will adopt strict protection measures.
3. Service Improvement and Statistical Analysis. To enhance your product or service experience or to prevent risks, we will aggregate, statistically analyze, and process service usage information, provided that such information will not contain any personally identifiable information.
4. Marketing and Other Purposes Authorized by You. To help you better understand our services, we may send you marketing and promotional information regarding our products and service
iii. Exceptions to Consent Requirement
Pursuant to applicable laws and regulations, we may collect and use your personal information in accordance with the law without obtaining your consent under the following circumstances:
1. Where it is necessary for the conclusion or performance of a contract to which you are a party, or where it is necessary for human resources management in accordance with lawfully formulated labor rules and regulations and lawfully concluded collective contracts;
2. Where it is necessary for the performance of statutory duties or obligations;
3. Where it is necessary for responding to public health emergencies, or for protecting the life, health, and property safety of natural persons in emergency situations;
4. Where personal information is processed within a reasonable scope for the purpose of carrying out news reporting, public opinion supervision, and other activities in the public interest;
5. Where personal information that has been voluntarily disclosed by the individual or otherwise lawfully disclosed is processed within a reasonable scope in accordance with the provisions of the Personal Information Protection Law;
6. Other circumstances as stipulated by laws and administrative regulation
iv. Changes to the Purposes of Collection and Use of Personal Information
As our business develops, our features and services may be adjusted or changed. In principle, when new features or services are related to the features or services we currently provide, the personal information collected and used will be associated with the original processing purposes. In scenarios where there is no association with the original processing purposes, we will inform you again and obtain your consent when collecting and using your personal information.
v. Miscellaneous
When we provide you with other features and services, we will separately explain to you the scope and purposes of information collection, and will collect your information necessary for providing the corresponding features and services only after obtaining your consent. We will use, store, provide to external parties, and protect your information in accordance with this Personal Information Protection Policy and the corresponding user agreement.
II. How We Share, Transfer, and Publicly Disclose Your Personal Information
i. Sharing
Currently, we will share your personal information with external parties in the following circumstances:
1. Sharing with Affiliated Companies. To achieve unified global customer management, sales support, and technical services, your personal information may be accessed by our affiliated companies located in [Hong Kong, China / Singapore / United States / Belgium / Australia]. Such affiliated companies are subject to the same constraints as this Personal Information Protection Policy, may only use your information to the extent necessary, and may not use it for other purposes without your consent.
2. Sharing with Trusted Partners Necessary for Service Provision. To complete equipment delivery, we will share recipient name, contact information, delivery address, and equipment information with logistics service providers for transportation purposes. Such partners are bound by strict confidentiality agreements, may only use your personal information to the extent necessary for providing services, and have no right to use the shared personal information for any other purposes.
3. Sharing with IT Service Providers, Email Service Providers, and Data Analysis Service Providers. To maintain website operations, send emails, and analyze website traffic, we may share necessary information with service providers. Such service providers will only process data in accordance with our instructions and are subject to strict confidentiality obligations.
4. Sharing to Comply with Applicable Laws, Regulations, or Legitimate Government Requests, or in Response to Mandatory Requirements from Government Agencies, Regulatory Authorities, or Judicial Institutions.
We will only share your personal information for legitimate, lawful, necessary, specific, and explicit purposes, and will only share the personal information necessary for providing features and services.
ii. Transfer
We generally do not transfer your personal information to external parties. In accordance with laws, regulations, and business practices, where we need to transfer personal information due to merger, demerger, dissolution, or declaration of bankruptcy, we will inform you of the name or title and contact information of the recipient, and require the recipient to continue to be bound by this Personal Information Protection Policy and assume corresponding obligations and responsibilities. Where the recipient changes the original processing purposes or processing methods, it shall re-obtain your consent in accordance with laws and regulations.
iii. Public Disclosure
We will not publicly disclose your personal information, except where we have obtained your consent in accordance with the law.
iv. Exceptions to Your Consent
In accordance with applicable laws and regulations, we may share, transfer, or publicly disclose your personal information without obtaining your prior consent in the following circumstances:
1. Where it is necessary for the conclusion or performance of a contract to which you are a party, or where it is necessary for human resources management in accordance with lawfully formulated labor rules and regulations and lawfully concluded collective contracts;
2. Where it is necessary for the performance of statutory duties or obligations;
3. Where it is necessary for responding to public health emergencies, or for protecting the life, health, and property safety of natural persons in emergency situations;
4. Where personal information is processed within a reasonable scope for the purpose of carrying out news reporting, public opinion supervision, and other activities in the public interest;
5. Where personal information that has been voluntarily disclosed by the individual or otherwise lawfully disclosed is processed within a reasonable scope in accordance with the provisions of the Personal Information Protection Law;
6. Other circumstances as stipulated by laws and administrative regulations
III. How We Store and Protect Your Personal Information
i. Storage of Personal Information
1. In accordance with the provisions of laws and regulations, personal information generated, collected, and obtained by us within the territory of the People’s Republic of China will be stored within the territory of the People’s Republic of China.
2. Cross-Border Data Transfer: We will only provide your personal information to overseas recipients where it is necessary for the performance of our contract with you or for other lawful processing grounds. For example, to fulfill your cross-border transactions, cross-border logistics and delivery, customs clearance, and after-sales service requirements, we will transfer necessary transaction-related information from your order information overseas. In such cases, we will, in accordance with the requirements of Chinese law, assess and use our best efforts to ensure that your personal information receives protection substantially equivalent to that provided within the territory of China.
3. Unless otherwise stipulated by laws or administrative regulations, we will only retain your personal information for the minimum time necessary to achieve the processing purposes. Upon expiration of the aforementioned storage period, we will delete or anonymize your personal information
ii. Security Measures for Personal Information
1. We employ security measures that meet industry standards to protect your personal information against unauthorized access, public disclosure, use, modification, damage, or loss. We will take all reasonable and feasible measures to protect your personal information. For example, we use encryption technology to ensure data confidentiality; we use trusted protection mechanisms to prevent malicious attacks on data; we deploy access control mechanisms to ensure that only authorized personnel can access personal information.
2. The Internet is not an absolutely secure environment. We will endeavor to ensure the security of any information you send to us. Meanwhile, please be sure to properly safeguard the relevant information you provide to us. If you discover that your personal information may have been or has been leaked, please contact us immediately so that we can take timely measures to avoid or mitigate relevant losses. If our physical, technical, or managerial protection facilities are compromised, resulting in unauthorized access, public disclosure, tampering, or destruction of information, and causing damage to your legitimate rights and interests, we will assume corresponding legal liability.
3. After you request cessation of processing or termination of services, we will stop collecting and using your information, unless otherwise stipulated by laws, regulations, or supervisory authorities. If we cease operations, we will promptly stop collecting your personal information, notify you of the cessation of operations through individual delivery or public announcement, and delete or anonymize your personal information in our possession, unless otherwise stipulated by laws and regulations.
4. In the unfortunate event of a personal information security incident, we will, in accordance with the requirements of laws and regulations, promptly inform you of relevant details regarding the incident via email, letter, telephone, or official website announcement. Meanwhile, we will also report the handling of the personal information security incident to competent authorities in accordance with laws and regulations.
IV. Your Rights
In accordance with the laws and regulations of the People’s Republic of China and other regulatory requirements, we ensure that you may exercise the following rights with respect to your personal information.
i. Access and Query Your Personal Information
You have the right to access and query the personal information we hold about you, except as otherwise provided by laws and regulations. You may contact us at telephone number +86 21 64206960 or email info@ytcoldchain.com to submit an access request. Provided that we do not need to make disproportionate effort, we will respond to your request within 15 days after verifying your identity.
ii. Correct and Update Your Personal Information
When you discover that the personal information we process about you is inaccurate or needs to be updated, you have the right to request that we correct or update it. Please contact us at telephone number +86 21 64206960 or email info@ytcoldchain.com, specifying the information to be corrected and the correct content. We will process your correction or update request within 15 days after verifying your identity and the information.
iii. Delete Your Personal Information
You may submit a deletion request by contacting us at telephone number +86 21 64206960 or email info@ytcoldchain.com. We will process your deletion request within 15 days after verifying your identity. Where the retention period prescribed by laws or administrative regulations has not expired, or where deletion of personal information is technically infeasible, we will cease processing other than storage and taking necessary security protection measures.
iv. Change the Scope of Your Authorized Consent and Withdraw Granted Consent
If you wish to revoke authorization, you may contact us to withdraw all authorizations for the continued collection of your personal information. Upon revocation of authorization, we will no longer process your corresponding personal information, and we will be unable to provide some or all functions and services to you. However, your decision to revoke authorization shall not affect the processing of your personal information previously conducted by us based on your authorization. After the expiration of the aforementioned storage period, we will delete or anonymize your personal information.
v. Personal Information Portability
You may submit a personal information portability request by contacting us. For personal information portability requests meeting the following conditions, we will provide means for the other personal information processor designated by you to access and obtain the relevant personal information:
1. The real identity of the requester can be verified;
2. The personal information requested to be transferred is that which you have consented to provide or which has been collected based on a contract;
3. The transfer of personal information is technically feasible;
4. The transfer of personal information does not harm the legitimate rights and interests of others
Where the frequency of requests for personal information portability, among other factors, clearly exceeds reasonable scope, we may charge necessary fees based on the costs of transferring personal information.
vi. Ensuring Your Personal Information Rights Requests Are Responded To
If you need to exercise other statutory rights regarding personal information, such as accessing, copying, supplementing, or restricting processing of personal information, please contact us by telephone at +86 21 64206960 or by email at info@ytcoldchain.com. To protect the security of your personal information, if you assert the exercise of statutory rights regarding personal information, you may be required to provide a written request or otherwise prove your identity. We reserve the right to process your request only after verifying your identity.
For your reasonable requests, we will not charge fees in principle. However, for repeated requests that exceed reasonable limits, we may charge certain cost fees as appropriate. We reserve the right to refuse requests that are groundlessly repeated, require excessive technical means, pose risks to the legitimate rights and interests of others, or are highly impractical.
If you are dissatisfied with our personal information protection or security, or if you discover any issues, you may lodge a complaint or report by calling us at +86 21 64206960 or emailing info@ytcoldchain.com. Absent special circumstances, we will accept and process your complaint or report within 15 days. If negotiation fails to resolve the matter, you may apply for mediation to a mediation organization, or submit the dispute to the People’s Court with jurisdiction over the place where our company is located.
V. Statement of Responsibility for Third Parties
Please note that your transaction counterparties, operators of third-party websites you visit, third parties providing services through access via our official website, and third parties receiving your personal information may have their own personal information protection policies. When you view webpages created by third parties or use applications developed by third parties, if you discover that such third-party webpages or third-party applications pose risks, we recommend that you terminate the relevant operations to protect your legitimate rights and interests.
VI. Provisions Regarding Personal Information of Minors
Our services are directed at corporate customers and related professionals, and are not directed at minors. We do not knowingly collect personal information from minors. If you are a parent or guardian of a minor and discover that we have processed information of such minor, please contact us immediately by telephone at +86 21 64206960 or by email at info@ytcoldchain.com. We will delete or anonymize such information after verification, unless otherwise stipulated by laws and regulations.
VII. How This Personal Information Protection Policy Is Updated
1. In accordance with national laws and regulations and the needs of providing features and services and business operations, we may revise this Personal Information Protection Policy in whole or in part. The revised content will be notified to you through one or more reasonable means such as webpage announcements. In particular, for material changes, we will also provide notice in the form of pop-up windows or other more prominent means. Where we are required by law to re-obtain your consent, we will seek your consent.
2. Material changes to this Personal Information Protection Policy include, but are not limited to
(1) Our name and contact information;
(2) The purposes and methods of processing personal information, the categories of personal information processed, and the retention period;
(3) The methods and procedures for you to exercise statutory rights;
(4) Other matters that should be notified as stipulated by laws and administrative regulations.
3. You have the right to choose whether to continue to authorize us to collect, process, and use your personal information. Please make your own appropriate decision based on your full understanding of our revised Privacy Policy. If you do not agree to the revised Privacy Policy, you have the right and should immediately cease using our features and services
VIII. How to Contact Us
If you have any questions, comments, or suggestions regarding this Personal Information Protection Policy, you may contact us through the following means:
Under normal circumstances, we will accept and process your questions, comments, or suggestions within 15 days.
If you are not satisfied with our response, particularly if our personal information processing activities have harmed your legitimate rights and interests, you may apply for mediation with a mediation organization, or submit the dispute to the competent People’s Court at our location for litigation resolution.
